Walt Disney World Client Care Made Simple (WDW CCMS)
From Deposited to Departed – Seamless Service for Every Step
Deliver exceptional client care from the moment a Walt Disney World package is booked to the magical day they head off on their vacation. With 20+ strategic, ready-to-customize email templates, you’ll have the tools to confidently guide your clients through every milestone of their planning journey—saving time and staying top of mind.
Whether you want the full CCMS experience or just need a few key messages, we’ve made it easy to choose what works for your workflow.
What's Available:
WDW CCMS Full Email Series
Includes all 20+ emails designed to take your client from "Welcome!" to "Have a Magical Trip!"—plus thoughtful follow-ups to keep the relationship strong post-travel.
Available in: Google Drive, Travefy, and Tern.
Includes:
- Congratulations and Magical Dates
- My Disney Experience
- Park Reservations Information
- Travel Protection Insurance
- Disney Genie and Lightning Lane
- Memory Maker
- Dalmatian Day
- Advanced Dining Reservations
- Final Payment Reminder
- MagicBand+
- Online Check In
- Packing for Your Trip
- Itinerary and Touring Plan
- Navigating Orlando International Airport
- Transportation to Resort
- Driving to Orlando
- Bounceback Offer
- Have a Great Trip!
- Memory Maker Download
- Follow Up Messages
WDW CCMS Starter Set | 6 Emails
Not ready for the full series? The perfect introduction to Client Care Made Simple. The Starter Set gives you the six most essential emails to elevate your client experience right away. It’s a smart starting point if you’re new to WDW bookings, want to test the CCMS approach, or simply need a refresh of your most-used messages.
Includes:
- Welcome & Magical Dates
- My Disney Experience
- Advanced Dining Reservations
- Final Payment Reminder
- Online Check-in
- Have a Great Trip
Available in: Google Docs only.
WDW CCMS Transportation & Airport Set | 3 Emails
Help clients feel confident from runway to resort. Ideal for travelers needing logistical guidance.
Includes:
- Orlando International Airport
- Transportation to Resort
- Driving to Orlando
Available in: Google Docs only.
Individual Emails
Pick and choose specific templates to fill gaps in your process or supplement your client communications.
Available in: Google Docs only. (Note: Individual emails are not included in future product updates.)
Upgrade your client care with done-for-you communication that feels personalized, professional, and practically magical.
**Please note that if you select the Tern version upon checkout, you should use your Tern email. Access to the documents in Tern will be provided within 24-48 hours.
PLUS Access to our exclusive Facebook Group where members ask questions and get valuable tips for up-leveling their businesses. (Value $597)
This is a digital product and will be delivered electronically. Pictures and images are not included. See Terms & Conditions for full details.
- Google Docs will be delivered via LIVE Links directly to the Google Doc file.
- Travefy content will be delivered via a Link to the MMS Travefy Library. You will need an active account with Travefy to utilize this content.
- Tern content will be delivered via an email from Tern. You will need an active account with Tern to utilize this content.
Purchases of Travefy Templates are for individual use only. You may not share or sell the Travefy Templates to any third parties and the Travefy Templates must remain in your own personal library account - they may NOT be posted on Travefy Marketplace. You may not use the Travefy Templates to create branded content for other travel advisors - including other agents in your company.
Purchases of MMS Email Templates are for individual use only. You may not share or sell the MMS Email Templates to any third parties, and they must remain in your own personal library account—they may NOT be posted on Travefy Marketplace or on the Tern Community Library. You may not use the MMS Email Templates to create branded content for other travel advisors, including other agents in your company.
